How do you measure whether or not you have enough IT resource to support the needs of your business?
Is there a key metric you watch? A productivity or financial ratio? Is there any industry information to compare to?
We are a distributor with a large online presence, supported by an in-house sales and customer service team, so we are fairly invested in technology, but struggle to figure out how to know if we need more (other than it just “feels” like it).